GHI Media, LLC., its subsidiaries, affiliates, and its licensors do not warrant that: a) the Service will function uninterrupted, secure, or available at any particular time or location b) any errors or defects will be corrected c) the Service is free of viruses or other harmful components or d) the results of using the Service will meet your requirements. The Service and all content and products available via the Service are provided on an 'AS IS' and 'AS AVAILABLE' basis. Your use of any product or service (“Service”) is made at your sole risk. Is it possible to get a refund from Special Reserve or are we out of luck? I saw on their warranty page escape clauses that they aren't responsible for defective products. Otherwise I would have picked up the digital instead. I know that you can finish the game with the update but I bought the physical with the expectation that you could at least complete it without needing a patch. I found out that the physical version of Gato Roboto from Special Reserve shipped with a game breaking bug at 37% of the game.

I already received my reserve copy.Įdit for a quick update 1: Special Reserve support got back to me and said Doinksoft will be giving a statement about the situation soon. I asked for a refund from Special Reserve and I'm waiting to hear back from them. Definitely not the answer we wanted to hear.

Thank you to everyone in the limprint and physical enthusiast community for working together and having our voices heard by Special Reserve.Įdit for quick update 2: This is old news by now but Doinksoft apologized and said for us to just update our game. They announced it on Twitter and I received the same reply back to my exchange/refund email. Quick update 3: Also super old news by now but Special Reserve is going to replace cartridges for those who put in a request.

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